Privacy Policy — Eden Coffee
Eden Coffee

Privacy Policy

Effective Date: March 27, 2025  ·  Last Updated: March 27, 2025

At Eden Coffee, we believe great coffee and honest relationships go hand in hand. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or sign up for our newsletter. We keep it simple — just like our coffee.

01 Information We Collect

We collect information you provide directly to us, as well as data gathered automatically when you use our website. Specifically, we may collect:

  • Contact information — your name and email address when you subscribe to our newsletter or contact us.
  • Order & payment information — your name, billing address, shipping address, email, phone number, and payment details when you place an order. Payment card data is processed securely by our third-party payment processor and is not stored on our servers.
  • Usage & analytics data — information about how you navigate our website, including pages visited, time spent on pages, referring URLs, browser type, device type, and IP address. This data is collected via cookies and similar tracking technologies.

02 How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including sending order confirmations and shipping updates.
  • To send you marketing emails, promotions, or newsletters (only if you've opted in — you can unsubscribe at any time).
  • To respond to your inquiries or customer service requests.
  • To analyze website traffic and usage patterns so we can improve our site and your experience.
  • To comply with legal obligations and enforce our terms.

03 Cookies & Tracking Technologies

Our website uses cookies — small text files stored on your device — to help us understand how visitors use our site and to remember your preferences. Cookies we may use include:

  • Essential cookies — necessary for the website to function (e.g., shopping cart, session management).
  • Analytics cookies — tools like Google Analytics to help us understand traffic and behavior on our site.
  • Marketing cookies — may be used to deliver relevant content or measure the effectiveness of our communications.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of our website.

04 How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your data only in these limited circumstances:

  • Service providers — trusted third parties who assist us in operating our website, processing payments, or delivering orders (e.g., Stripe, Shopify, shipping carriers). These parties are contractually obligated to protect your data.
  • Analytics providers — such as Google Analytics, which aggregates data to help us improve our website. This data is anonymized where possible.
  • Legal requirements — if required by law, regulation, or valid legal process, we may disclose your information to the appropriate authorities.
  • Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

05 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to process transactions, maintain your account, and comply with legal obligations. If you unsubscribe from our newsletter, we will remove your email from our marketing list promptly, though we may retain a record to honor your opt-out preference.

06 Security of Your Information

We take the security of your personal information seriously. We use industry-standard encryption (SSL/TLS) to protect data transmitted through our website, and our payment processing is handled by PCI-DSS compliant providers. While we work hard to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

07 Your Rights & Choices

As a user, you have the following rights with respect to your personal information:

  • Access & correction — you may request to access or correct the personal information we hold about you.
  • Deletion — you may request deletion of your personal data, subject to certain legal exceptions.
  • Opt-out of marketing — you can unsubscribe from our emails at any time by clicking "unsubscribe" at the bottom of any email, or by contacting us directly.
  • Cookie preferences — you can manage cookie settings through your browser at any time.

To exercise any of these rights, please contact us using the information below.

08 Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

09 Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or partner brands). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before sharing any personal information.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Eden Coffee

Email: admin@edencoffeeia.com

Website: www.edencoffeeia.com

We aim to respond to all privacy inquiries within 5 business days.